FTA receivers come pre-programmed
with the manufacturer's FTA software that enables you to receive
all of the free to air channels offered by free to air satellites.
We provide customer support for the pre-programmed manufacturer's
software only. Downloading anything other than the manufacturers
FTA program could be illegal and will definitely void your
warranty. We do not provide support for program downloads
that may enable you to receive Pay Per View channels. Receiving
PPV channels without paying for them is illegal and we will
not assist you in acquiring the means to receive them. Any
attempts to program the unit to view satellites 119, 110,
Direct TV, Dish Network or Bellvue will void your warranty
and no exhcange or repair will be offered.
If your unit has a genuine defect
then your unit's 1-2 year warranty can be enforced by returning
it to its respective manufacturer for repair/exchange. Your
unit's respective manufacturer address can be attained from
us via email or phone.
If you are
returning your unit to us for a refund, all returns
are subject to diagnostics test by our engineering department.
We are able to detect unauthorized/illegal 3rd party software
on units used to view satellites 119, 110, Direct TV, Dish
Network or Bellvue even if they have been factory reset. If
this is the case, then your warranty will have been voided.
You will need to mail a prepaid shipping label to us for delivery
of the unit back to you.
If you have not downloaded any unauthorized/illegal 3rd party
software onto your unit and are generally dissatisfied with
its performance then you may contact us for an RMA # for a
refund. All returns for refund are subject to a 30% restocking
fee. Initial shipping cost to ship the unit are non refundable.
Customers are responsible for shipping fees to return the
unit to us. Customers may qualify for a refund for up to 30
days after the date of purchase only.
Our return address:
XYZ ENTERPRISES
9640B MISSION GORGE ROAD #231
SANTEE, CA 92071
YOU MUST GET AN RMA# BEFORE
RETURNING ANY AND ALL MERCHANDISE
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